A few things
worth knowing.
Compatibility, installation, updates, and the way we do business. Clear answers, so you can get back to making something interesting.
Compatibility & setup
What are the system requirements?
You’ll need a compatible DAW and a plugin format it supports. On Mac, use macOS 12 (Monterey) or later with an Intel or Apple silicon processor. Your DAW may require a newer operating system. Before buying for an older system, contact us to confirm the requirements of the specific plugin and release.
Do the plugins work on both Intel and Apple silicon Macs?
Yes. The Mac builds include Intel (x86_64) and Apple silicon (arm64) architectures. Use a compatible DAW and install the matching plugin format.
Are Windows installers available?
The current purchase download flow supplies Mac installers. If you need Windows, please email [email protected] before purchasing so we can confirm availability, supported Windows versions, and formats for your chosen product.
Which formats are included? Is VST2 supported?
All four Mac packages include Audio Units (AU), VST3, AAX, and a standalone application. Use AU in Logic Pro, AAX in Pro Tools, or VST3 in a compatible VST3 host. Number 9 also includes Agent Sender in these formats. VST2 and older VST formats are not included.
How big is each plugin?
| Plugin | ZIP download | Installed |
|---|---|---|
| DirtyVerb | 551 MB | 880 MB |
| Relay Room | 900 MB | 1.18 GB |
| SpiritBox | 707 MB | 737 MB |
| Number 9 | 1.28 GB | 1.55 GB |
Download sizes are for the ZIP archives. Installed sizes are the installer’s estimates for the complete package, including all formats, the standalone app, and included resources. Number 9 includes Agent Sender. MB and GB use decimal units; sizes are rounded and may change with updates. Allow additional temporary space to download and unpack your installer.
Will every plugin work in every DAW?
Your host must support the plugin format and system architecture. Some creative routing features also depend on your DAW’s sidechain and routing options. Check the product manual, or email us with your DAW and version if you’d like help confirming your setup.
Purchases, installation & licensing
What happens after I purchase?
Look for a Briarwave email containing your registered email address, license key, and private download link. Download your installer, quit your DAW, install, then open the plugin and activate using your purchase email and key. The Installation guide walks through the process.
I haven’t received my purchase email. What should I do?
Check spam, junk, and promotions folders, and confirm you’re checking the address used at checkout. If it’s still missing, email us with your order number and purchase email address. Please don’t post or share your license key.
Can I move my license to a new computer?
Yes. Deactivate on your old machine before activating on the new one. If a machine has failed or you reach your license’s activation limit, email us for help. The activation allowance shown for your license applies.
Do I need an internet connection?
You’ll need internet access to download and activate your plugins. Licenses also validate periodically, so don’t assume activation provides unlimited offline use. Contact us before relying on a permanently offline studio setup.
Why isn’t my plugin showing up in my DAW?
Restart your DAW after installation, check its plugin manager, and rescan. Confirm that you installed a supported format in the default location, and check for a disabled plugin or failed scan. If you need help, send the plugin name and version, your operating system, DAW and version, and any error message.
Where can I find the manuals?
All four product guides are available in the Briarwave manuals archive, where you can read them online.
Updates & your privacy
Are updates free?
Yes. Updates to the Briarwave plugins you own will be free. Keep your purchase email and private download link for access to your installers.
Do you sell customers’ personal information?
Hell no. Never. We do not sell our customers’ personal information. Read our Privacy Policy for details about information used to process orders, deliver purchases, and support your plugins.
How do I get support?
Email Bryan directly at [email protected]. Include the plugin name and version, operating system, DAW and version, and what happened. For purchase questions, include your order number and purchase email. Never send payment card details or publish your license key.